Customer Policies

Product Disclaimer 

By installing or using U-Reach Products, you have read and acknowledged all agreements and are confined to them. The manufacturer is not accountable for any incidental or consequential damages, including, but not limited to property harm, loss of time or data from use of any our product, or any other damages attributable to product malfunction or failure of including without limitation, those attributed to: (1) reliance of the materials provided, (2) costs of product replacement, (3) loss of use, data or profits, (4) delays or business interruptions, (5) any principle of legal responsibility arising from or in reference to the use, overall performance, delays in servicing, or lack of ability to render service of any our product. The manufacturer makes every effort to ensure proper function of all products. However, the customer is responsible to verify that the output of our product meets the customer’s quality requirement. The customer further acknowledges that improper use of our products, software program, and/or hardware issues can cause loss of data, defective formatting, or unreliable data loading. The manufacturer will make efforts to resolve or repair any issues recognized by customer either within the warranty period or on a time and materials basis. Specifications and features are subject to change without notice or obligation.

 

Warranty 

The manufacturer provides a basic one-year parts and labor warranty for all duplicators and machines. Adapters provide 6 months warranty. Cables, sockets, and other consumable items provide 3 months warranty. An extended warranty may be purchased. Telephone and email support is available for the life of the product as defined by the manufacturer.

All warranties are region specific and will be defined per the market region in which the product was purchased.

Warranty eligibility requires an intact serial number, an unmodified warranty sticker, and an untampered machine.

The end-user must ship the machine with a completed RMA form. Without it, the package will be rejected at the end-user’s expense. Once the machine has been repaired, the manufacture will ship the package back to the end-user.

Privacy Statement

The manufacturer accepts no responsibility for copyright infringement or misuse of any our equipment. Copying any form of data (audio, video, or software) without the permission of the copyright holder is illegal. It is the sole responsibility of the user to ensure that the legal copyrights of the copyright owners are respected.

 

Privacy Policy

U-Reach Data Solutions Inc. is a Southern Californian Corporation. We will not sell or share any personal information about you to or with any person or organization except as provided in this Privacy Policy.

 

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of personal information if anyone decided to use our service. If you choose to use our service, then you agree to the collection and use of information in relation with this policy. The personal information that we collect are used to providing and improving our services to you. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you, and the information will be kept internally to U-Reach Data Solutions Inc. If you’ve purchased from our 3rd party online platforms, then we may be unable to control where your personal information goes.

 

We sincerely respect your privacy, if you do not want us to contact you, please contact us by email or phone.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our service;

To provide the service on our behalf;

To perform service-related services; or

To assist us in analyzing how our service is used.

We want to inform our service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Children’s Privacy

Our services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Return Policy

Returns and exchanges are valid for only 14 days from the invoiced date and will be subjected to a mandatory 15% restocking fee and deduction of the initial shipping fees (even with free shipping promotions). All exchanges will be sent to original address only. All accessories and flash devices (Flash media, SATA media, and M.2 media) are non-refundable. All international orders are not applicable for return.

All returns must include a completed RMA form, or it will be refused at the shipper’s cost.

Shipping Policy

Thank you for shopping with U-Reach and understand that you will be able to reach us via e-mail or phone for any additional inquiries. Please read the important information below carefully before placing your order. By ordering from our website you are agreeing with the terms and condition below.

U-Reach  will ship throughout the USA, and global. If you are located outside USA, and cannot checkout your cart because of shipping unavailability,  please contact us. We will determine if it is cost-effective to ship to your location, and arrange shipping. If not, we will refer you to our other country regional partners near you.

U-Reach will ship out your order:
1. When full, verified payment is received.
2. With a tracking number by Fedex Ground only, unless stated otherwise.

All orders MUST be placed over the phone, if an additional shipping insurance and/or signature confirmation is/are required.

All orders typically process within 1-3 days lead time, unless stated otherwise.

We will be free from responsibilities of any duties, customs fees, broker fees, and/or tax related fees outside of the U.S.

U-Reach will only be responsible for sending the package to UPS, FedEx, DHL, and USPS.

If the package is lost or stolen, it is the end-user’s responsibility to contact the local law enforcement and to file a claim with the shipping carrier.

Free Shipping Policy

1. Free shipping will only be Fedex Ground.
2. Free shipping only applies to products that are eligible.
3. Ineligible products will still be charged accordingly.
4. Free shipping only applies to 48 States of America.
5. All returns with free shipping will be subjected to mandatory 15% re-stocking fees and actual shipping costs deducted.

Same day Shipping

Orders received before 1 PM Pacific Standard Time (PST) will ship the same day, provided the requested product is in stock at the time the order is processed. After the cut-off time the order will be ship out generally the next working business day. In some rare instances, the product might be shipped out later due to national holiday or other unforeseen circumstances.

Short Shipment

When you receive your shipment, please verify all cartons indicated on the invoice are present. We may not accept liability for shipments claimed as shortage, where the recipient has not signed for the number of cartons received (signing for number of skids or pallets is not acceptable).

Shipping discrepancies, including short shipment requests, need to be submitted within 14 days of receipt for investigation. Shipping discrepancies submitted over 14 days will be investigated at the discretion of U-Reach.

Damaged/Defective Shipment

Please report a DOA product within 48 hours from the package delivered date. If 48 hours has passed, we can only follow the normal RMA Warranty procedure.

Refused Shipment

Unless the shipment is refused due to an error we made, or the package is visibly damaged, a $50 charge will be applied to the refused shipments.

Back-ordered Items

Backordered products require longer lead-times around 7-10 days. For a more defined and concrete lead-time quote for your specific product, please do not hesitate to contact our friendly U-Reach staff at (909) 628-7030, ask us on livechat, or e-mail us at info@ureach-usa.com.

Shipment Reimbursement 

Any shipment reimbursement is NOT guaranteed. U-Reach only reimburses reasonable amount based on the shipping carrier able to offer. 

Product Warranty

U-Reach is not accountable for any incidental or consequential damages, which includes, but not constrained to property harm, loss of time or data from use of a U-Reach product, or any other damages attributable to product malfunction or failure of (including without limitation, those attributable to: (1) reliance at the materials provided, (2) costs of product replacement, (3) loss of use, data or profits, (4) delays or business interruptions, (5) and any principle of legal responsibility, arising out of or in reference to the use or overall performance (or from delays in servicing or lack of ability to render service on any) U-Reach product). U-Reach makes every effort to ensure proper operation of all products. However, the customer is responsible to affirm that out of the U-Reach product meets the customer's quality requirement. The customer further acknowledges that fallacious operation of U-Reach product and/or software program, or hardware issues, can cause loss of data, defective formatting, or data loading. U-Reach will make efforts to resolve or repair any issues recognized by customer either within the warranty period or on a time and materials basis.

By purchasing U-Reach Products, you have read and agreed to our policies, terms, and conditions. Customer agrees to pay all costs including attorney's and collection fees for delinquent accounts.

1. If the system has an expired warranty

a. If you want to proceed with repair(s), please send back the system and remark "expired warranty" on your RMA form. U-Reach will be required to collect a fee for the maintenance. If the customer does not wish the product to be maintained, U-Reach will collect an inspection fee for the product.
b. Please complete the RMA Form and enclose it with your package. All packages without an RMA form will be refused at the shipper’s cost.
c. The end-user will be responsible for 2-way shipping.


2. If the system is within warranty

a. Fill in the information, in details, for the faulty product. Fax or e-mail the RMA request form to U-Reach USA and the customer will receive an RMA number (e-mail techsupport@ureach-usa.com). Proof of the original invoiced purchase date is required for warranty service.

b. Your invoiced purchase(s) must be through U-Reach Data Solutions Inc., our authorized resellers, or distributors; in order for the warranty to be valid. If you purchased from another regional market, you must send the machine back to original seller that you've purchased from.

c. If U-Reach finds the returned product is not defective, then an invoice will be issued to the customer for shipping and inspection fees.

3. If U-Reach discovers the product return without S/N, S/N sticker is damaged or S/N is discrepant with the product. The product will be deemed as expired warranty. Please see warranty policy as above point 1.

4. If U-Reach discovers that the product still in warranty period, but is damaged by misuse, abuse, accidents, or inappropriate handling and installation. U-Reach will not be held responsible for the warranty service; there will be a mandatory repair fee charged.

5. Prior to shipping your RMA, please pack your product extremely well with anti-shock packaging. We highly recommend you use the original shipping box. If the product is damaged because of the improper packing, U-Reach will not be held responsible for the warranty service. The product will be deemed as expired warranty. Please see warranty policy as above point 1.

 

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us by email: info@ureach-usa.com or by phone: 909-628-7030.

 

Thank you for your time.