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Shipping Policy

Thank you for shopping with U-Reach Data Solutions, Inc. and understand that you will be able to reach us via e-mail or phone for any additional inquiries. Please read the important information below carefully before placing your order. By ordering from our website you are agreeing with the terms and conditions below.

U-Reach Data Solutions, Inc. will ship throughout the USA, and globally. If you are located outside of the USA, and cannot check out your cart because of shipping unavailability, please contact us. We will determine if it is cost-effective to ship to your location and arrange shipping. If not, we will refer you to our other country regional partners near you.

For all buyers outside of the USA, the expected delivery date for all shipments is NOT guaranteed. U-Reach Data Solutions, Inc. is NOT responsible for any delayed packages caused by the shipping carrier.

U-Reach Data Solutions, Inc. will ship out your order:
1. When full, verified payment is received.

2. With a tracking number by FedEx Ground unless stated otherwise.

All orders MUST be placed over the phone if additional shipping insurance and/or signature confirmation is/are required.

All orders typically process within 1-3 days lead time, unless stated otherwise.

We will be free from responsibilities of any duties, customs fees, broker fees, and/or tax-related fees outside of the U.S.

U-Reach Data Solutions, Inc. will only be responsible for sending the package to UPS, FedEx, DHL, and USPS.

If the package is lost or stolen, it is the end user’s responsibility to contact local law enforcement and file a claim with the shipping carrier.

After we shipped out packages, it is the customer's responsibility to handle any fraudulent transactions.

Free Shipping Policy

1. Free shipping will only be through FedEx Ground.
2. Free shipping only applies to products that are eligible.
3. Ineligible products will still be charged accordingly.
4. Free shipping only applies to the continental 48 States of America.
5. All returns with free shipping will be subjected to mandatory 15% re-stocking fees and actual shipping costs deducted.

Same-day Shipping

Orders received before 1:00 PM Pacific Standard Time (PST) will ship the same day, provided the requested product is in stock at the time the order is processed. After the cut-off time, the order will generally ship out the next working business day. In some rare instances, the product might be shipped out later due to a national holiday or other unforeseen circumstances.

Please be aware that express shipping is NOT a guarantee for same-day shipping.

Short Shipment

When you receive your shipment, please verify all cartons indicated on the invoice are present. We may not accept liability for shipments claimed as shortage, where the recipient has not signed for the number of cartons received (signing for the number of skids or pallets is not acceptable).

Shipping discrepancies, including short shipment requests, need to be submitted within 14 days of receipt for investigation. Shipping discrepancies submitted over 14 days will be investigated at the discretion of U-Reach Data Solutions, Inc..

Damaged/Defective Shipment

Please report a DOA product within 48 hours from the package delivery date. If 48 hours have passed, we can only follow the normal RMA Warranty procedure.

Refused Shipment

Unless the shipment is refused due to an error we made, or the package is visibly damaged, a $50 charge will be applied to the refused shipments.

Back-ordered Items

Backordered products require longer lead times; around 7-10 days. If you would like a more defined and concrete quote for the lead time on your specific product, please do not hesitate to contact our friendly U-Reach Data Solutions, Inc. staff at (909) 628-7030, ask us on LiveChat, or e-mail us at info@ureach-usa.com.

Shipment Reimbursement

Any shipment reimbursement is NOT guaranteed. U-Reach Data Solutions, Inc. only reimburses a reasonable amount based on what the shipping carrier can offer.